Privacy Policy

1. Introduction

Tokyo Dream Tours (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you book a tour, visit our website, or interact with us in any way.

⸻

2. What Personal Data We Collect

We collect the following types of personal information, as appropriate to your interaction with us:

Identity information: Full name, nationality. We collect nationality information solely to comply with legal requirements and to help tailor your tour experience.
Contact information: Email address, phone number
Booking details: Tour date, number of participants, special requests (e.g., accessibility or dietary needs)
Payment information: Processed securely via Stripe (we do not store your credit/debit card numbers)
Communications: Any correspondence or feedback you send us
Website usage: Cookies (for site analytics and functionality)

⸻

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To process and manage your bookings
To communicate with you regarding your reservation or tour
To provide tailored services and accommodate specific needs
To comply with legal and regulatory requirements
For customer support, feedback, or dispute resolution
To improve our website and services

⸻

4. How We Share Your Data

We do not sell or rent your personal information to third parties.
We share information only with Stripe for payment processing, solely as necessary to deliver our services.
We may disclose your information if required by law, regulation, or legal process.

⸻

5. Data Storage & Security

We store your data securely and take reasonable measures to protect it from unauthorized access, loss, misuse, or alteration.
Payment details are processed securely through Stripe and are not stored on our servers.
We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.
If you wish to have your personal data deleted or corrected, please contact us through our Contact page.

⸻

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

To access, correct, or delete your personal data
To object to or restrict certain types of data processing
To withdraw consent where processing is based on consent
To request a copy of your data in a portable format
To lodge a complaint with your local data protection authority

To exercise your rights, please visit our Contact page to send us your inquiry.

⸻

7. International Data Transfers

If you are located outside Japan, your personal data may be transferred to and processed in Japan, where data protection standards may differ from your home country. By using our services, you consent to such transfers as permitted by law.

⸻

8. Legal Basis for Data Processing

We process your personal data on the following legal bases:

To fulfill our contract with you (such as processing your booking)
To comply with legal obligations
Based on your consent (such as for marketing or cookies, if applicable)
For our legitimate business interests (such as improving our services), where permitted by law

⸻

9. Cookies & Tracking Technologies

We use cookies and similar technologies. For non-essential cookies, we will seek your explicit consent through a cookie banner or pop-up before setting these cookies. You may choose to accept or reject these cookies at any time. You can also adjust your browser settings to refuse cookies, but some features of our site may not function properly.

⸻

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date noted. We encourage you to review the policy periodically.

⸻

11. Children’s Data

We do not knowingly collect personal data from minors or allow bookings by individuals under 18.

⸻

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please visit our Contact page.

⸻

Effective Date: August 5, 2025