Frequently Asked Questions
At Tokyo Dream Tours, your comfort and confidence come first. Here you’ll find clear answers to our most frequently asked questions so you can plan with ease. If you can’t find what you need, we invite you to start a conversation with us.
Planning Your Experience
What types of experiences do you offer?
We offer private, curated experiences in Tokyo—ranging from concise half-day highlights (Tokyo Essence) to comprehensive full-day journeys (Tokyo Panorama & Immersion), and fully customized itineraries (Bespoke Journey).
Is every experience private?
Yes, absolutely. All our experiences are exclusively for you and your party. This ensures a personal, unhurried day with the full attention of your host.
How many people can join an experience?
Our standard experiences are priced for up to 4 guests but can accommodate up to 9 (a fee applies for each additional guest). For groups larger than 9, please inquire for a custom arrangement.
What languages are the experiences conducted in?
All experiences are offered in English and Spanish. Additionally, all our hosts are fluent in Japanese, ensuring seamless communication and interpretation throughout your journey.
Are your experiences suitable for children or seniors?
Yes. As all our experiences are private, the pace is always flexible. Your host will adapt the timing and amount of walking to your party's energy and interests, ensuring a comfortable and enjoyable day for everyone.
Can you accommodate dietary restrictions or special needs?
Yes. Please inform us of any dietary restrictions, allergies, or mobility concerns when booking. We will confirm the specific arrangements we can make for your chosen itinerary to ensure a comfortable and safe experience.
Can a standard itinerary be modified?
Yes. While our standard itineraries are thoughtfully planned, we are happy to accommodate minor adjustments. Simply mention your desired changes in the 'Special Requests or Itinerary Notes' section when you book, and we will confirm the revised plan with you.
Do you create fully custom tours?
Yes. Our Bespoke Journey service is designed for travelers who want a unique itinerary built from the ground up based on their unique passions. This is the perfect option for a truly one-of-a-kind Tokyo experience.
How far in advance should I book?
For our Signature Experiences (Tokyo Essence, Panorama, and Immersion), bookings can be made up to 120 days in advance and require at least 48 hours' notice, subject to availability. We always recommend booking as early as possible, especially for peak seasons.
For a fully custom experience (Bespoke Journey), we recommend starting the planning process at least 30 days in advance. This allows the necessary time for the in-depth, collaborative curation that makes your journey unique.
On the Day of Your Experience
Where does the experience start?
For your convenience, all our experiences begin with a pickup at your hotel or a pre-arranged central meeting point. We will confirm the exact location with you after booking.
What's included in the price?
The price includes your private host for the day, their transportation costs, and a thoughtfully planned itinerary. It does not include your own transport fares, meals, or any entrance fees.
How will we travel?
We travel like locals. Your host will guide you seamlessly through Tokyo's world-class public transportation system. If you prefer, we can also utilize taxis for parts of the journey at your expense.
What should I bring?
Tokyo is a city best explored on foot, so we recommend comfortable walking shoes. Otherwise, simply bring a sense of curiosity, your camera, and any personal necessities. We'll take care of the rest.
Booking & Policies
How do I book?
Simply select your preferred experience and date on our website to begin. For a custom itinerary, please start by submitting a Bespoke Journey inquiry.
What payment methods do you accept?
We accept all major credit and debit cards via our secure payment processor, Stripe.
What is your cancellation policy?
Our policy is tiered based on when you cancel:
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14+ days prior: 100% refund
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8–13 days prior: 50% refund
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4–7 days prior: 25% refund
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Within 72 hours of tour: No refund
Can I reschedule my booking?
Yes. Rescheduling is free if requested 14+ days in advance. A ¥5,000 fee applies for requests made with less than 14 days' notice, subject to availability.
Is travel insurance required?
While not required to book, we strongly recommend that all our guests arrange comprehensive travel insurance for their peace of mind.
What happens if it rains?
Our experiences operate rain or shine, as Tokyo offers wonderful discoveries in all weather. In the rare case of severe weather (such as a typhoon warning), we will reschedule your tour free of charge or offer a full refund.